frequently asked questions.
If you have a question that isn't presented below, please email us for further assistance.
ARE ALL ITEMS AVAILABLE FOR HIRE?
Yes! They certainly are. Please head on over to our furniture hire page for all hiring details, and contact information.
CAN I RETURN AN ITEM?
Currently, we only accept returns on a case-by-case basis. We do our very best to provide accurate measurements as well as describing any item imperfections or flaws. All of our items are second-hand, therefore there tends to always be some general wear and tear. Please take this into consideration before making your purchase.
DO YOU SHIP INTERNATIONALLY?
Please contact us for a courier quote should you wish to have anything shipped overseas. Please note that we do not accept returns for internationally shipped items and we are not responsible for any damage incurred during transit.
CAN I VISIT YOU AT A POP-UP?
Yes! You can view any upcoming pop-up events here, and be sure to sign up to our newsletter to be the first to know about upcoming pop-ups.
DO YOU HAVE A STORE?
Right now we are purely online based, however, we do exhibit at various pop-ups and markets throughout the year. Details can be found on our events page.
DO YOU DELIVER EVERY ITEM?
All products are set up on our website as optional delivery or free collection from SE15. The delivery fees are set up based on the size of the item, for smaller items delivery is £30 (paintings and decorative accessories), for medium sized items (chairs or coffee tables) delivery will be £50 and for larger items (dining tables and sofas) delivery is £80.
Please note that if you want to putchase multiple units, the site will charge for the cost of shipping of each item. Should you order multiple items we will refund the additional shipping amount charged. We would however recommend that if you wish to purchase multiple items, the better option may be to choose pick up from SE15 at checkout and get in touch for a courier quote.